Union Bank

Digital Banking Requirements

Union Bank UB2GO mobile banking app

The following permissions pertain to the use of the Union Bank UB2GO mobile banking app:

CameraAllows access to the device's camera for mobile remote deposit
LocationAllows access to location for maps and directions to branches and ATM locations
Access to external storageAllows access to files/media on the device for images for mobile remote deposit capture and optional Secure Message attachments
ImagesAllows access to images for mobile remote deposit and receipt capture
ContactsAllows access to contacts on device for P2P recipients
AudioAllows access to the device's microphone for optional Chat functions


The following information describes the hardware and software requirements and browser support required when using Union Bank’s digital banking platform. There are numerous tables that outline recommended and minimally supported hardware, software, and other features when using Online and Mobile Apps.

The following table provides a key to the symbols used in this document and compatibility levels.

Symbol key

RecommendedRecommendedProvides the ideal experience
SupportedSupportedSupports the general functionality of digital banking. Products may have behavioral or cosmetic differences
Limited SupportPartially SupportedSupports the general functionality of digital banking. Products may have behavioral or cosmetic differences or may not work. Union Bank recommends using a fully supported device/browser.
UnsupportedNot SupportedNot tested with digital banking. Results may be inconsistent.

System requirements

The computer you use must meet the following minimum requirements:

  • Microsoft Windows 10 or 11, or Mac OS X  10.10 or later
  • Available browser updates applied for improved security that provide anti-virus and spyware protection.
  • An internet connection with a minimum of 3 Mbps download speed, such as Cable Modem, DSL, or WiFi
    Note: Satellite connections often have difficulty supporting encrypted, Hypertext Transfer Protocol Secure (HTTPS) applications. Since Union Bank online is HTTPS (Hypertext Transfer Protocol Secure)-encrypted for the safety of your financial information, some satellite cable connections may exhibit slow responses. Additionally,  some satellite-based Internet Service Providers (ISP) have connection problems with our online banking secure servers. If you experience problems logging in, please contact your service provider’s technical support team for guidance.

PDF reader requirements

Union Bank recommends the most recent version of Adobe® Reader® available for desktop and mobile devices. If you choose to use a third-party PDF application, we cannot guarantee documents will appear as intended.

Biometrics Requirements

Digital banking users can use Fingerprint Login, Touch ID, or Face ID to log in to the Union Bank mobile banking app when using a device that supports these technologies.

The Fingerprint Login feature is based on the fingerprint API (Application Programming Interface) introduced with Android M (Marshmallow). Some Samsung and Nexus phones do not support Android’s API, even though they include the hardware on the phone. These devices are not supported by Union Bank’s Fingerprint Login feature.

Touch ID and Face ID are only available for login authentication on supported Apple iOS devices and require end-user registration of the feature at the device level.

Browser requirements

Browser support is subject to change without notice, so we encourage customers to configure browsers for automatic updates. Use the most recent versions available for the browsers listed in the following table for the most secure experience when using Union Bank’s online banking system.

Note: For the most secure and consistent experience on mobile devices and tablets, Union Bank recommends using the UB2Go mobile app instead of a mobile browser. Please see the Union Bank Mobile App requirements section below.

Note: Any browsers not listed in the following tables should be considered unsupported by Union Bank

Some minimally supported browsers, as listed below, may show minor behavioral or cosmetic differences for Union Bank online, but will generally support that application’s features and functionality.

Browser requirements

BrowserWindowsMac OS X
Google Chrome (Current and previous two versions)RecommendedRecommended
Mozilla® Firefox® (Current and previous two versions)SupportedSupported
Microsoft Edge™ (Current and previous version)SupportedNot Supported
Apple Safari (Current and previous two versions)Not SupportedSupported
Microsoft Internet ExplorerNot SupportedNot Supported

Union Bank UB2Go Mobile App Requirements

This section describes the operating systems, connection types, and camera resolutions that are compatible with the UB2Go Union Bank Mobile Apps that customers can download from the Apple Store (for iOS devices) or Google Play (for Android™ devices).

Note the following details about Union Bank Mobile Apps:

  • A valid email address and telephone number are required.
  • Union Bank Mobile Apps function best when the GPS or native mapping app (also called Location Services) is enabled. (e.g. for branch and ATM locator).

Android™ requirements

Android 8Partially Supported
Android 9 and laterSupported

Apple iOS requirements

iOS 15 and later Supported
iOS 14Partially Supported

Note: Customers on unsupported OS versions will still be able to access online banking through the mobile browser. Mobile browser access is minimally supported and does not offer native app features, such as mobile remote deposit capture (mRDC).

The following mobile operating systems are not compatible with Union Bank Mobile Apps:

  • Windows Phone®
  • Blackberry®
  • Kindle Fire™

Mobile connectivity requirements

4G & 5G LTESupported

A mobile device with a rear-facing camera is required to deposit checks with the mobile remote deposit capture (mRDC) functionality in Union Bank Mobile Apps. The following table provides camera resolution compatibility for Union Bank Mobile Apps.

mRDC camera requirements

Camera resolutionDescription
5 megapixels or higherSupported
1.9 – 4.9 megapixelsPartially Supported

Third-party account management software

Note the following details about third-party account management software compatibility with our system:

  • Microsoft Money: We are aware that some customers can export Account History successfully from Union Bank online to the most recent versions of Microsoft Money. However, Microsoft itself no longer supports this product; therefore, Union Bank cannot guarantee the reliability of exports. The use of Microsoft Money with Union Bank online data is solely at the user’s discretion.
  • Intuit® Quicken® and Quickbooks®: Refer to Quicken’s  Discontinuation Policy for details about discontinued Quicken services and application versions.

Apple WatchOS requirements

WatchOS 8.x and laterSupported
WatchOS 7.xPartially Supported