Digital Banking Requirements

The following information describes the hardware and software requirements and browser support required when using Union Bank’s digital banking platform. There are numerous tables that outline recommended and minimally supported hardware, software, and other features when using Online and Mobile Apps.

System requirements

The computer you use must meet the following minimum requirements:

• Microsoft Windows 10 or 11, or Mac OS X  10.10 or later.
• Available browser updates applied for improved security that provide anti-virus and spyware protection.
• An internet connection with a minimum of 3 Mbps download speed, such as Cable Modem, DSL, or WiFi.Note: Satellite connections often have difficulty supporting encrypted, Hypertext Transfer Protocol Secure (HTTPS) applications. Since Union Bank online is HTTPS (Hypertext Transfer Protocol Secure)-encrypted for the safety of your financial information, some satellite cable connections may exhibit slow responses. Additionally,  some satellite-based Internet Service Providers (ISP) have connection problems with our online banking secure servers. If you experience problems logging in, please contact your service provider’s technical support team for guidance.

PDF reader requirements

Union Bank recommends the most recent version of Adobe® Reader® available for desktop and mobile devices. If you choose to use a third-party PDF application, we cannot guarantee documents will appear as intended.

Biometrics Requirements

Digital banking users can use Fingerprint Login, Touch ID, or Face ID to log in to the Union Bank mobile banking app when using a device that supports these technologies.

Browser requirements

Browser support is subject to change without notice, so we encourage customers to configure browsers for automatic updates. Use the most recent versions available for the browsers listed in the following table for the most secure experience when using Union Bank’s online banking system.

Note: For the most secure and consistent experience on mobile devices and tablets, Union Bank recommends using the UB2Go mobile app instead of a mobile browser. Please see the Union Bank Mobile App requirements section below.

Note: Any browsers not listed in the following tables should be considered unsupported by Union Bank.

Some minimally supported browsers, as listed below, may show minor behavioral or cosmetic differences for Union Bank online, but will generally support that application’s features and functionality.

Union Bank UB2Go Mobile App Requirements

Union Bank highly recommends the use of the Apple or Android mobile app for the best digital banking experience on mobile phones and tablets. This section describes the operating systems, connection types, and camera resolutions that are compatible with the UB2Go Union Bank Mobile Apps that customers can download from the Apple Store (for iOS devices) or Google Play (for Android™ devices).

Note the following details about Union Bank Mobile Apps:

• A valid email address and telephone number are required.
• Union Bank Mobile Apps function best when the GPS or native mapping app (also called Location Services) is enabled. (e.g. for branch and ATM locator).

Note: Customers on unsupported OS versions will still be able to access online banking through the mobile browser. Mobile browser access is minimally supported and does not offer native app features, such as mobile remote deposit capture (mRDC).

A mobile device with a rear-facing camera is required to deposit checks with the mobile remote deposit capture (mRDC) functionality in Union Bank Mobile Apps. The following table provides camera resolution compatibility for Union Bank Mobile Apps.