Local and Fast Lending Insight is Now Available Online Through Our Ask a Loan Officer Chat Tool
Local and fast lending insight is now available in person and online through our Ask a Loan Officer chat tool. This tool is available to realtors and potential borrowers within Vermont and New Hampshire. With this go-to lending resource, you can connect with a trusted Union Bank mortgage lending expert and receive loan scenario guidance and second opinions on financing options, even if you aren’t a current customer with Union Bank.Discover an easier, more convenient way to gain local loan lending expertise with Ask a Loan Officer. To get started, just click on the “let’s talk” button in the bottom right hand corner of your screen. Select “chat” and you’ll be connected with the first available loan officer.
Loan officers are available to speak Monday through Friday from 9am-5pm, and on Saturday from 9am-12pm.
Introducing our Ask A Loan Officer online chat tool.
Our chat hub allows several easy ways to connect with us outside of a branch. With our online chat options, you can connect with a local Union Bank representative by video, audio, phone or live chat. Here’s how each of the chat options work:
A Union Bank lender may appear on screen to help you. You may see us, but we won’t be able to see you unless you choose to share your video. To share your video, simply press the video icon at the top of the screen to enable it.
Speak with a Union Bank lender through your computer or smart device without video. We won’t be able to see you, and you won’t be able to see us. Just be sure to enable your microphone so we can hear you.
Enter your phone number. A chat window will appear and a Union Bank lender will give you a call so we can speak over the phone.
A chat box will appear with a Union Bank lender. You can type in whatever questions you have, and we’ll assist you through the chat box.
We can also guide you with Co-Browsing. The “Co-browse” feature is available through all chatting options. This allows us to help you navigate through our website, if needed, while you are chatting with us. For example, if you’re looking for specific information but having a hard time finding it on the page, ask us to Co-browse! An arrow will appear on the page with the name of the Union Bank lender assisting you, and you’ll be able to see them move the arrow as they guide you to what you need.
If at any time you would like to change a live chat to an audio or video chat, press the microphone or video icon at the top of the screen. By default, both the microphone and video icons are disabled while in live chat mode.
*Please note that connection type availability may vary.
Ask a Loan Officer Frequently Asked Questions (FAQs)
What is Ask A Loan Officer?
It is a program offered by Union Bank that allows realtors to seek guidance and second opinions from our experienced loan officers regarding loan scenarios and financing options for their clients.
Who can benefit from Ask A Loan Officer?
It benefits realtors and potential borrowers who are looking for expert advice on mortgage lending and those who need a second opinion on financing options for their clients. This program is designed to support real estate professionals and borrowers buying within Vermont and New Hampshire.
How does Ask A Loan Officer work?
Hit the “let’s talk” button in the bottom right hand corner of your screen. Select “chat” and you’ll be connected with the first available loan officer to chat about your scenario. Our loan officers will provide guidance, answer questions, and offer their expertise to help realtors make informed decisions.
Is there a cost for using Ask A Loan Officer?
No, there is no cost associated with using Ask A Loan Officer. It is a complimentary service provid- ed by Union Bank to support realtors with their mortgage lending needs.
Are there any limitations to the assistance provided by Ask A Loan Officer?
While our loan officers strive to provide comprehensive guidance and support, it’s important to note that Ask A Loan Officer is intended for informational purposes only. Information provided here does not constitute a commitment to lend. Final loan decisions and approvals are subject to Union Bank’s lending policies and criteria.
Can Ask A Loan Officer help with loan applications?
Yes! Loan officers can assist potential borrowers with new loan applications. If you have a loan application currently in process, you should reach out directly to your loan processor and loan officer.
Is Ask A Loan Officer available outside of normal business hours?
Our loan officers are available from 9am to 5pm EST on Monday through Friday, and from 9am to 12pm on Saturday. We understand that real estate transactions may occur outside of these hours. In such cases, realtors can leave a message or submit their questions through our online form, and our loan officers will respond as soon as possible.
Is Ask A Loan Officer limited to Union Bank customers?
No, Ask A Loan Officer is open to all realtors and potential borrowers.
Have Questions and Need Lending Support? We’re Here!
Union Bank Loan officers are available through the Ask A Loan Officer chat tool between Monday and Friday from 9am-5pm, and on Saturday from 9am-12pm. If you need to speak with someone outside of these hours, enter a message or question through our online form, and a loan officer will respond as soon as possible.