At Union Bank, we prioritize fraud prevention and encourage our customers to do the same. Due to the increasing sophistication of fraud and identity theft methods, it’s crucial for our customers to know that Union Bank will never request your account information or passwords via email, text messages or telephone calls. We will also never ask you to log into digital banking through unsolicited contact. The only time we request personal information is when you reach out to us, and we need to verify your identity.
Immediately deactivate your card through My Cards.
Contact Union Bank by calling 800.753.4343. If reporting after business hours or on a weekend call our fraud watch service at 800.472.3272. International callers can reach us at 616.564.5105.
To help manage and protect your debit card from fraud, we recommend that customers enable My Cards through the Union Bank online banking app. My Cards allow customers to:
If you have received an email, text or telephone call from our fraud watch service, FraudWatch, regarding a suspicious transaction on your debit card, you can confirm it by contacting us during normal business hours at 800.753.4343. For after-hours or weekend assistance, you can call FraudWatch at 833.337.6075.
Union Bank will NEVER solicit your personal information via email, text message or telephone call. If you receive an email or text asking for personal information regarding passwords, accounts etc., simply delete it. If you receive a suspicious communication from us, please let us know immediately.
To help mitigate fraud, learn about common scams so you can spot potential fraud, as well as the best practices for safeguarding your account.
Deepfake scams are rapidly increasing across the country, and millions of Americans have already been affected. As artificial intelligence (AI) continues to evolve, scammers are adapting their tactics—using AI-generated images, videos, and audio to impersonate trusted individuals and defraud consumers.
To help raise awareness, the American Bankers Association (ABA) and the Federal Bureau of Investigation (FBI) have released a new infographic that explains how deepfake technology works and how it’s being used to target people of all ages. The infographic offers practical tips to help you recognize and avoid these scams.
We encourage you to review the ABA’s press release and share this information with your family, friends, and community—especially youth and older adults, who are often targeted by these deceptive tactics.
Americans are generous in spirit, often seeking to help those who have fallen on hard times. Whether it’s the neighbor whose home was destroyed by fire or those made homeless after a major storm, we like to know how we can help. Local, national, and international charities spread the gift of kindness by delivering much-needed […]
The holiday shopping season is here and local businesses across Vermont and New Hampshire are ready to help with all of your seasonal needs. When residents support small businesses and local stores, the whole community benefits. As in years past, more people will do some or all of their gift buying online. This is a […]
Falling victim to a tax scam is perhaps one of the biggest things Americans wish to avoid more than tax season itself. While tax filing software and electronic submission of returns have made it easier to settle your bill with the IRS, cyber criminals will try to take advantage of taxpayers. Methods of tax return […]
Major data breaches have become almost routine. Where does all of that stolen information go? You may have heard of the “dark web,” which sounds like a plot point in the latest science fiction novel, but is actually a hidden part of the Internet where your personal and financial information can be bought and sold. […]
From Yahoo to Equifax, there have been many high profile cyber security stories in the news recently. When you learn that hackers have stolen customer data from large companies, you may worry that your information is exposed, but have no idea what steps to take to protect yourself. Social media is a great place to […]
These days, protecting yourself from ATM fraud means more than covering the keypad as you enter your Personal Identification Number (PIN). Just as technology continues to evolve, financial scammers update their methods accordingly. From big data breaches to seasonal fraud such as tax scams, it can be hard to keep up with the latest schemes. […]
