Union Bank

Telebanking User Guide

Introduction

What is Telebanking?

Telebanking is an automated telephone banking service that allows you access to your Union Bank accounts 24 hours a day by using any touchtone telephone. Telebanking gives you quick access to your current balance information, recent deposit and withdrawal activity and ATM transactions. Banking by phone is especially useful if you do not want to use Union Bank’s online or mobile banking system or if you are in an area without a reliable internet connection. As part of our standard banking services, Telebanking is free of charge.

How it Works

Telebanking is fast, easy and secure to use. Just call our toll free number (800.583.2869) from any touch-tone telephone any time of the day or night, 24 hours a day to access your account information. You do not need to register in person.

After a brief introduction you will be asked to enter your bank account number and four digit security code. If you are logging in for the first time, you will be prompted to use the last four digits of your Social Security Number as the initial security code and then the system will prompt you to select a new security code. (You will need to use this new personal security code for all future log-ins across all of your accounts).

Once logged-in you will be presented with a simple set of menus to guide you through your phone banking session.

Features

Here are the various menu layouts of our Telebanking system.

Initial Menu

OptionKey
account Information and Funds Transfer1
instructions on how to use this system3
repeat this menu9
speak with a Customer Service Representative0

Please select the type of account you will use to login:

OptionKey
login with your Checking or Money Market account1
login with your Savings account2
login with your Loan account3
login with your Certificate of Deposit or IRA account4
return to the previous menu8
repeat this menu9
speak with a Customer Service Representative0

Main Menu

OptionKey
inquire on accounts1
transfer funds2
change your security code3
return to the previous menu8
repeat this menu9
speak with a Customer Service Representative0

Account Selection Menu

OptionKey
inquire about your Checking account1
inquire about your Savings account2
inquire about your Loan account3
inquire about your Time Deposit and Individual Retirement account4
transfer funds5
return to the previous menu8
repeat this menu9
speak with a Customer Service Representative0

Main Checking & Money Market Information Menu

OptionKey
balance information1
most recent withdrawal transactions2
most recent deposit transactions3
most recent ATM transactions4
inquire on a specific transaction5
interest information6
return to the previous menu8
repeat this menu9
speak with a Customer Service Representative0

Specific Transaction Sub Menu

OptionKeyThen...
inquire by check number1Enter the check number followed by the {#} key
inquire by amount2Enter the amount of the item to search for followed by the {#} key
inquire by date3Enter the six digit date to search for in month day and year followed by the {#} key

Savings Account Information Menu

OptionKey
balance information1
most recent withdrawal transactions2
most recent deposit transactions3
most recent ATM transactions4
inquire on a specific transaction5
interest information6
return to the previous menu8
repeat this menu9
speak with a Customer Service Representative0

Specific Transaction Sub Menu

OptionKeyThen...
inquire by amount1Enter the amount of the item to search for followed by the {#} key
inquire by date2Enter the six digit date to search for in month day and year followed by the {#} key

Loan Account Information Menu

OptionKey
balance information1
last payment date payment information2
next payment date payment information4
interest information5
return to the previous menu8
repeat this menu9
speak with a Customer Service Representative0

Time Deposit Account Information Menu

OptionPress
balance information1
last interest paid2
next interest payment date3
maturity date4
interest Information5
return to the previous menu8
repeat this menu9
speak with a Customer Service Representative0

Funds Transfer Menu

From Account

OptionKey
return to the previous menu8
repeat this menu9
speak with a Customer Service Representative0

To Account

OptionKey
return to the previous menu8
repeat this menu9
speak with a Customer Service Representative0

Please enter the amount to transfer in dollars and cents followed by the {#} key
Note: System assumes there is a decimal place

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Supported browsers include: Microsoft Edge, Google Chrome, Mozilla Firefox, Microsoft Internet Explorer 11 or later, and Apple Safari 9 or later.