Local Support, Wherever You Need It. Let’s Chat!
At Union Bank, being local means we can make life easier and more convenient for our customers. From ordinary transactions through large loans, our local staff is here to support you on all your banking needs, whether in person or while you’re on the go!
Introducing our Stay Local Chat Hub.
Our chat hub allows several easy ways to connect with us outside of a branch. With our online chat options, you can connect with a local Union Bank representative by video, audio, phone or live chat. Here’s how each of the chat options work:
A Union Bank representative may appear on screen to help you. You may see us, but we won’t be able to see you unless you choose to share your video. To share your video, simply press the video icon at the top of the screen to enable it.
Speak with a Union Bank representative through your computer or smart device without video. We won’t be able to see you, and you won’t be able to see us. Just be sure to enable your microphone so we can hear you.
Enter your phone number. A chat window will appear and a Union Bank representative will give you a call so we can speak over the phone.
A chat box will appear with a Union Bank representative. You can type in whatever questions you have, and we’ll assist you through the chat box.
If at any time you would like to change a live chat to an audio or video chat, press the microphone or video icon at the top of the screen. By default, both the microphone and video icons are disabled while in live chat mode.
We Can Guide You With Co-browsing
The “Co-browse” feature is available through all chatting options. This allows us to help you navigate through the website or your online banking account while you are chatting with us. For example, if you’re looking for specific information but having a hard time finding it on the page, ask us to Co-browse! An arrow will appear on the page with the name of the Union Bank representative assisting you, and you’ll be able to see them move the arrow as they guide you to what you need.
Have Questions? We’re here!
When you need customer support but can’t make it into your local branch, the Stay Local Chat Hub is a convenient way to connect with us during normal business hours (Monday through Friday, 8:00 am – 5:00 pm). No matter how you prefer to chat, we’re here to help!